Q: 1. How do I contact support?
A: You can contact support at [email protected]
Q: 2. What is Upwip?
A: Upwip is an all in one platform for product feedback, roadmap, changelog, blog, documentation, status page, and live chat.
Q: 3. Who is Upwip built for?
A: Upwip Customer feedback tool is built for founders, indie hackers, SaaS teams, product managers, startups, agencies, and support teams.
Q: 4. Can I remove Upwip branding?
A: Yes, branding removal is included in the deal plan details above.
Q: 5. What exactly is included in the Upwip suite?
A: Upwip replaces 6 different tools with one unified platform. You get a Feedback Board, a drag-and-drop Roadmap, a Changelog for product updates, a full Documentation (Docs) builder, a Blogging platform, and an in-app Live Chat Widget.
Q: 6. Do I have to use all the modules?
A: Not at all. Upwip is completely modular. If you already have a Blog or Docs site, you can simply disable those modules in your dashboard and only use what you need, like the Feedback board and Live Chat widget.
Q: 7. How does the Live Chat widget work?
A: You install a small snippet of code on your website. Users can use the widget to chat directly with you, search your Documentation, view your latest Changelog updates, or submit Feedback—without ever leaving your app.
Q: 8. Can I use my own custom domain?
A: Yes! You can host your entire Upwip portal (Feedback, Roadmap, Docs, Blog, and Changelog) on your own domain (e.g., updates.yourcompany.com). We also support full branding including custom logos and primary colors.
Q: 9. Do you charge per tracked user or team member?
A: Never. Every plan comes with unlimited team members, unlimited tracked users, and unlimited posts. We only charge a flat rate based on the premium features you need, not how fast you grow.
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