1. How do I contact support?
Users can request support from the chat at https://board.support/?cloud/docs/ or from https://board.support/?cloud/docs/support
2. What is the Support Board?
Support Board is a customer support and live chat platform powered by artificial intelligence. It allows businesses to automate conversations, manage tickets, and communicate with customers via website chat, WhatsApp, Facebook Messenger, and more—all from one dashboard.
3. How do I install Support Board on my website?
You can install Support Board by copying the provided JavaScript code snippet and pasting it into your website’s HTML, just before the closing `</body>` tag. If you’re using platforms like WordPress or Shopify, we offer plugins and integrations for easier setup.
4. Does Support Board use AI for automated replies?
Yes. Support Board can connect with OpenAI (ChatGPT), or custom bots to automate customer support. You can train the chatbot using your own content and knowledge base.
5. Can I manage support tickets with Support Board?
Absolutely. Support Board includes a built-in ticketing system where agents can assign, track, and resolve customer inquiries. Keep in mind that tickets and chat conversations are essentially the same in the Support Board. The main difference lies in the user interface (UI) used by users to manage tickets.
6. Which messaging platforms are supported?
Support Board integrates with multiple channels, including:
- WhatsApp
- Facebook Messenger
- Instagram
- Telegram
- Slack
- Email
- Website chat widget
7. Can I use Support Board to chat with customers on Instagram?
Yes, Support Board supports Instagram messaging. You can connect your Instagram Business account and manage direct messages directly from the Support Board dashboard, just like any other channel. Please note that your Instagram account must be connected to a Facebook Page.
8. Can I customize the chat widget appearance?
Yes, you can fully customize the widget’s colours, icons, positions, and behaviour to match your brand. Advanced customization is also possible via CSS and JavaScript.
9. Is Support Board GDPR-compliant?
Yes. Support Board is built with data privacy in mind and includes features such as consent requests and the ability to delete user data on request.
10. How do I connect my OpenAI/ChatGPT API?
To use AI features, you can either enter your OpenAI API key in the settings panel or use our built-in integration (extra fees apply). You can configure training data and AI behavior from the admin dashboard.
3 reviews for Support Board : AI-Powered Chatbot & Live Customer Support
Fawad Khan –
Support Board is awesome! The design is superb, and the functionality is extensive. I bought it already a while ago, and tested many other tools since then, but always came back to Support Board, because of its outstanding quality.
George T. –
Very fast and good Support. Everything works fine, thank you for that great work! Good product!
Karren F. –
Board Support was a game-changer for me. It worked seamlessly right out of the box—no headaches, no complicated setup. As a business owner, I appreciate tools that just work, and this one delivers. Plus, their customer support is top-notch—quick responses and actually helpful!