Makassan- Live Chat Tool for Customer Support Across Channels

Makassan Lifetime Deal

Owning a business and engaging in real-time customer interaction can feel overwhelming, right?

Introducing Makassan, a live chat tool designed to improve customer communication on your website through real-time interaction and seamless integration, similar to Intercom. It gives you live chat communication so you can listen to customer problems and resolve them efficiently.

Easy live chat implementation and customization with Makassan saves time and doesn’t require coding skills. It also comes with Slack integration, SMS integration, and a live chat widget powered by Papercups.io— which is ideal for website communication and real-time customer support.

Makassan’s SMS integration makes it easier to reach customers on the go, providing a more versatile communication strategy.

Makassan offers a scalable solution to small businesses or larger enterprises aiming to expand their customer support across multiple channels. By enabling real-time customer support, your business can stand out in the competitive market.

Tutorial Video

Affordable Live Chat Widget with Core Features

Makassan provides core live chat capabilities similar to Intercom but without the hefty price tag. It offers businesses a budget-friendly solution to engage with customers in real-time, enhancing communication and support without compromising on essential features.

Feature-Packed Alternative to Intercom’s Live Chat

Makassan serves as a robust alternative to Intercom’s live chat widget, leveraging the feature-rich open-source system of Papercups.

With Makassan, businesses gain access to one powerful dashboard where you can effortlessly brand and customize your chat widget to align with the website’s aesthetics and branding.

This not only enhances the user experience but also helps in saving developers’ time by providing an easy-to-implement solution for live chat functionality.

Budget-Friendly Live Chat Widget

Makassan offers a live chat widget solution that doesn’t break the bank, ensuring businesses can enjoy incredible value without overpaying.

The widget is designed to be quick to configure and install, streamlining the setup process for immediate deployment.

With Makassan, you can coordinate and reply to messages seamlessly across various channels such as chat, email, Slack, and SMS, providing a privacy-focused and open-source alternative to platforms like Intercom.

Due to its adaptable features, businesses can customize the widget to meet their unique needs while still receiving incredible performance from Papercups.io.

Effortless & Cost-Effective Live Chat Solution

Makassan presents itself as a viable alternative to live chat widgets like Intercom, Zendesk, and Crip, leveraging the feature-rich Papercups.io platform. It stands out for its budget-friendly nature and effortless setup process, offering businesses a quick and easy way to embed a live chat widget on their websites.

By reducing communication friction, Makassan ensures that potential customers can instantly interact with businesses, improving overall user experience and customer engagement.

Integrations:

• Live chat: Chat with users on your website via Makassan powered by Papercups.
• Reply from Slack: Reply to messages from your customers directly through Slack.
• Gmail (beta): Sync messages from your Gmail inbox with Makassan powered by Papercups.
• Twilio: Receive and reply to messages over SMS.
• Sync with Slack (beta): Sync messages from your Slack channels with Makassan powered by Papercups.
• Reply from Mattermost: Reply to messages from your customers directly from Mattermost.
• GitHub: Sync and track feature requests and bugs with GitHub.
• Google Sheets (alpha): Sync customer data to a Google spreadsheet.
• HubSpot: View and sync customer data from HubSpot
• Intercom: View and sync customer data from Intercom
• Salesforce, Zendesk, and Jira (Coming soon)

Features:

• Custom chat widget: a customizable chat widget you can embed on your website to talk to your customers.
• Slack integration: Connect with Slack to view and reply to messages directly from a Slack channel.
• SMS integration: reply to incoming SMS messages directly.
• Markdown and emoji support: Use markdown and emoji to add characters to your messages.
• Invite your team – Send invite links to your teammates to join your account.
• Conversation management: close, assign, and prioritize conversations.
• Private notes: Send private notes that you share with your team.
• Customer and conversation tags: organize your customers and conversations with custom tags and labels.
• Live session viewing: Watch how your customers interact with your webpage in real time.

Use Cases:

• Real-Time Customer Support: Instantly resolve customer queries and concerns with the live chat widget, improving customer satisfaction.
• Sales Assistance: Engage potential customers in real-time conversations to guide them through the sales process and increase conversion rates.
• Enhanced Customer Engagement: Offer a convenient and quick way for customers to interact with your business, boosting overall engagement.
• Pre-Sales Assistance: Address prospects’ questions and objections promptly to encourage them to move forward in the buying journey.
• Improved User Experience: Provide a seamless and efficient communication channel on your website, enhancing the overall user experience and building trust.

Product Roadmap:

• Responding via email instead of the dashboard,
• Knowledge base integration, and
• AI chatbot integration

Deal Terms:

• Length of access: Lifetime
• Redeem your code within 60 days of purchase
• All future plan updates
• 30-Days Money-Back Guarantee (For Non-Prime Members and Regular users)
• 60-Day Money-Back Guarantee (For DealMirror Prime Members Only)