LiveAgent has a built-in CRM that lets you store customer info and previous ticket history. (There’s even the ability to load more data from external CRMs/sources with API.)
You’ll also have a support portal where your customers can find answers to questions when you’re not around. (You can even quickly link to articles while in a chat!)
And when you are around, you can decide what categories you are available to respond to. For example, if you want to only answer email tickets and your partner only wants to answer social media tickets, you can do that.
In addition, LiveAgent lets you generate info on your team like time spent on LiveAgent, number of tickets resolved, and other brag-worthy stats.
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